Common Omnichannel Mistakes Brands Still Make (And How To Avoid Them)

Disconnected systems, inconsistent messaging and fragmented data can leave customers confused or dissatisfied, which ...
CRN

Google Gemini AI Injected Into Workspace, New AI Customer Suite Launched

Google Cloud unveils three huge AI and generative AI launches, including a new security toolkit, an AI customer engagement suite and the integration of Google Gemini AI into Workspace. Google Cloud ...
Business Wire

3CLogic Collaboration with ServiceNow set to Transform Customer Service and Contact Centers

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announced a collaboration with ServiceNow to deliver integrated voice self-service and intelligent agent routing to ServiceNow’s Customer Workflows ...
Forbes

What Omnichannel Customer Service Really Is (And It's Not What Everyone Thinks)

In an age of instant gratification, consumer savviness has driven companies to become more customer-centric. However, as companies improve their customer experiences, customer expectations will ...