Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

The customer should have plans in place for dealing with continued and repeated SLA failure. These plans should be capable of being implemented quickly. Service Level Agreements (SLAs) define ...

Service level agreements (SLAs) do not need an introduction to anyone responsible for service level management. These documented agreements set the benchmarks for performance and service criteria ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Ah, the service level agreement (SLA). It has been a mainstay of service providers since the dawn of telecommunications, long before we had the cloud or the internet. It's one of the first things ...

Service-level agreements for cloud services are, at their core, more challenging than other SLAs because many cloud providers are unwilling to modify or adjust them. They want a relationship of “one ...