When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

CRM Customer Relationship Management for business sales marketing system concept presented in futuristic graphic interface of service application to support CRM database analysis. Whenever I talk to a ...

Oracle’s acquisition of Siebel underscores the strength of hosted CRM applications in the marketplace and will mean that other big vendors that sell CRM, specifically SAP, had better start competing ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. The company announced the release of a new customer relationship ...

Microsoft is finally going global with its Dynamics CRM Online application. CEO Steve Ballmer, speaking at a customer event at Microsoft's Redmond, Wash., headquarters Monday, was slated to announce ...

A beta release of Dynamics CRM 2011, offering full parity between the capabilities of the on-premise and on-demand versions of the application, will be available in September, the company said Monday.

Cisco has partnered with software company Oracle to provide WebEx CRM On Demand by Oracle. This new system, aimed at speeding up business sales cycles, is designed to work with Oracle’s Siebel CRM On ...

Microsoft is preparing to release an update to its Dynamics CRM Online software that will feature a new user experience as well as tie-ins to its Yammer social networking software and Skype ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

Several macro trends are working their way through the CRM industry right now and having a direct impact on how CRM is sold. These trends include application hosting, tailoring horizontal CRM ...