When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

Learn the top features offered in mobile CRM applications, plus how to use them, their benefits and which providers offer mobile apps. Benefits of mobile CRMs Drawbacks of mobile CRMs Enhances ...

A beta release of Dynamics CRM 2011, offering full parity between the capabilities of the on-premise and on-demand versions of the application, will be available in September, the company said Monday.

Oracle’s acquisition of Siebel underscores the strength of hosted CRM applications in the marketplace and will mean that other big vendors that sell CRM, specifically SAP, had better start competing ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. The company announced the release of a new customer relationship ...

CRM Customer Relationship Management for business sales marketing system concept presented in futuristic graphic interface of service application to support CRM database analysis. Whenever I talk to a ...

The service revolution inCRM — and, in fact, throughout customer-facing strategies — is well underway in many companies. The reason the remainder of the industry doesn’t see it yet is because many CRM ...

The company initially focused on providing insight into personal interactions "directly with customers through Web sites. Now we're taking that same back-end engine and enabling those same ...

I spent a few good minutes recently with Jeff Rosenthal, head of CRM product strategy and go-to-market for North America at monday.com. Rosenthal is a 25-year industry veteran who spent more than a ...