Can predictive analytics support labor cost forecasting by improving staffing and aligning resources with patient demand in health systems?

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

CALGARY, Alberta--(BUSINESS WIRE)--MakeShift, a prominent SaaS innovator renowned for its award-winning cloud-based employee scheduling and time-tracking platform, announced today its strategic ...

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

There are significant benefits to creating a cross-functional workforce governance model that both promotes trusted employee relationships and enables a collaborative approach, said Kathye Habig ...

Organizations must rethink how they engage talent, integrate tech, and foster collaboration across different departments to ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.