73% of customers say experience is a deciding factor in their purchasing decisions, right behind price and product quality. They’re willing to pay more for the qualities that matter most: greater ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

Dubai: If you're looking for good customer service, you will most definitely find it in restaurants and coffee shops. According to a study dubbed 'Are you being served?' by Grass Roots, a performance ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

In a modern, disruptive and competitive landscape, the combination of technology and HR strategies for talent management in the retail industry is absolutely crucial. This shift has already ...