Microsoft launched a pilot test program for an online tech-support forum that will be staffed by paid "independent experts." News of the pilot was first reported by Manan Kakkar, a Microsoft Most ...

Consumers in search of product related information and technical support often turn to virtual communities for help. An article on virtual P3 communities -- peer-to-peer problem solving communities -- ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...

OREM, Utah--(BUSINESS WIRE)--Nanoheal, a workspace automation platform, today announced a partnership with Texas-based online tech support provider, OneSupport, to offer its customers online premium ...

Microsoft has updated its Bing Ads global ad policy to ban all search ads for third-party online technical support services, because so many of them are scams. The new policy should help Microsoft's ...

You don’t have to understand how an internal combustion engine works to drive your car to the mall, so why does it often feel like you need a degree in computer science just to use your PC? This is ...

As many of you know, unscrupulous tech support companies have been displaying online advertisements that try to scam visitors into thinking that their computer has a serious problem. This is done to ...

Consumers in search of product related information and technical support often turn to virtual communities for help. A forthcoming examination in the April 2008 Journal of Consumer Research of virtual ...

Having problems with your Mac or iPod? Apple has just rolled out a new Express Lane for its existing online customer support system that aims to make getting to the root of your troubleshooting woes ...