Dialpad announced today the acquisition of WebRTC-based video conferencing provider Highfive, closing the curtain on the video/meetings pure-play era. While Highfive was rumored to be in play for ...

Implementing an emergency response and safety platform can be a mammoth undertaking. Here’s a framework for how to do it.

Poly CEO Dave Shull shares his thoughts on the future of hybrid work during his thought leadership address at Enterprise Connect’s virtual event this week.

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.

In this No Jitter Roll, we cover the latest news from Genesys, Mitel, Speechmatics, and AVer.

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Higher CX spending correlates with success in revenue, costs, customer satisfaction, and employee productivity, according to Metrigy’s research.

A look at recent videoconferencing announcements and the latest from Cisco, Megaport, Otter.ai, Twilio, Cyara, Vonage, Crestron, and Pletica.

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...

Via Playvox’s fully integrated suite, Dialpad is now able to offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, ...

Over the next several years, we’ll see communications permeating every business process, on both the human and technology level.

You know you’ve made the right technology choice when you hear words such as “what in the world would we have done without this” coming from a top corporate executive. For Memorial Health System, a ...