Cubs attendance is on the upswing given the team’s performance so far this year, highly anticipating the Cubs’ first ...

Chester Race Company leveraged HID’s EMP and Janam’s XT3 handheld scanners to modernize its guest admissions process ...

With AI Mode, website operators worry that their content will no longer be viewed equally. Google uses it to provide ...

SeatGeek, Inc.'s installation and use of trackers furnished by Meta and TikTok on its website violates California law, according to a new class suit filed in federal court.

A man called customer service to fix a canceled trip. The charge on his card, and what he said happened after, raised ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer experience use cases and automation.

The 1 Big Mistake Companies Are Making by Adding AI to Customer Service Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

“Quality customer service is a top priority for the states,” said an Indiana Department of Transportation director.

A "longtime" Hertz customer says he is "done" with the car rental company over what he claims is a nonexistent mark on the vehicle.

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger.