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AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...

To combat rising employee burnout, many companies have championed wellness programs and encouraged a renewed focus on ...

When change is constant, many leaders default to saying yes to unreasonable requests and goals, afraid that refusal will damage their credibility. But this can lead to burnout, poor execution, and ...

Maintaining human oversight of AI is crucial, especially with the rise of agentic AI, which can perform complex tasks with ...

How do you want to be remembered? For senior leaders and those aspiring to the C-suite, this is an important reminder. While ...

In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...

Our work on thousands of M&A deals reveals five actions that deal teams can take to improve their outcomes: 1. Create a ...

Proactive work—for example, taking the initiative to improve workflows or design new resources—can energize you and create real value. But it also disrupts your routine and drains mental energy, ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business ...