Connect shoppers with AI agents or chatbots for faster service. Retail associates and CX representatives juggle several ...

In a year with the rollout of so much commerce-focused artificial intelligence (AI), online retailers should be considering ...

Lululemon on Tuesday announced that it has appointed Ranju Das as Chief AI & Technology Officer, effective September 2.

As OpenAI, Perplexity, Amazon.com, and others race to the agentic AI forefront, one thing is clear: it will transform the brand-customer relationship just as e-commerce did — maybe even more — ...

For fast-moving consumer goods (FMCG) brands, digital saturation is a constant. Every scroll, swipe and stream competes with ...

Foot Locker shareholders voted to approve the footwear and apparel retailer’s acquisition by Dick’s Sporting Goods, which was ...

Sales tax risk is a silent disruptor. For finance leaders, it’s about time lost, strategic momentum drained, and avoidable ...

We’re witnessing a new era of food brand building, one where community precedes commerce and where storytelling drives sales.

When collaborating with neighboring businesses, ask if anyone has a connection with a local or national organized retail ...

For decades, legacy industries have relied on in-person relationships, dealer networks, and fragmented back-office systems to ...

Return fraud is no longer an anomaly; it’s a persistent challenge baked into the e-commerce experience. As online shopping ...

Ulta Beauty and Target said Thursday that they have decided to end a deal that opened makeup and beauty shops in hundreds of ...