Connect shoppers with AI agents or chatbots for faster service. Retail associates and CX representatives juggle several ...

In a year with the rollout of so much commerce-focused artificial intelligence (AI), online retailers should be considering ...

Lululemon on Tuesday announced that it has appointed Ranju Das as Chief AI & Technology Officer, effective September 2.

For fast-moving consumer goods (FMCG) brands, digital saturation is a constant. Every scroll, swipe and stream competes with ...

Sales tax risk is a silent disruptor. For finance leaders, it’s about time lost, strategic momentum drained, and avoidable ...

Foot Locker shareholders voted to approve the footwear and apparel retailer’s acquisition by Dick’s Sporting Goods, which was ...

When collaborating with neighboring businesses, ask if anyone has a connection with a local or national organized retail ...

For decades, legacy industries have relied on in-person relationships, dealer networks, and fragmented back-office systems to ...

Return fraud is no longer an anomaly; it’s a persistent challenge baked into the e-commerce experience. As online shopping ...

Ulta Beauty and Target said Thursday that they have decided to end a deal that opened makeup and beauty shops in hundreds of ...

AI agents offer a practical, scalable way to unlock real-time insight and inventory visibility, making frontline work more ...

As AI agents become an integral part of the consumer decision-making process, retailers will have to adjust their strategies ...