Add a scheduled callback option to a script - Genesys Cloud Resource Center
Add scheduled callback option to Genesys Cloud scripts using date input and button components. Agents can set callback date, time, time zone before clicking button to submit request up to 30 …
Set timezone UTC+7 in call flow and show on script | Genesys Cloud …
7 jan. 2024 · Just be mindful that Scripter might recognize this as a datetime and try to reformat it, in which case you would need to do the in scripter date time formatting.
Change format Scripter. Agent Call Start Time - developer.genesys.cloud
Is there a way to change the format of the Scripter. Agent Call Start Time or Scripter. Customer Call Start Time variable to only include the time without the timezone? I am generating a URL …
Date/Time component - Genesys Cloud Resource Center
The Date input script component in Genesys Cloud allows agents to select a date and optionally a time and time zone. It stores the selected date and time in a variable for later use. The …
Variable to set current date by default on the Date/time …
5 sep. 2018 · Hi, We have configured a Script with Date/time component used for scheduling a callback Customer want that the current date be selected by default on the Date/time …
Transform Array to String - Timezone Datetime | Legacy Dev …
5 jun. 2025 · Also note that in Utilities API, there is an endpoint to get the timezone: GET /api/v2/timezones But as you mention that you are trying to display the current date/time in a …
Built-in script variables - Genesys Cloud Resource Center
Genesys Cloud's built-in script variables provide information like agent name and call duration. They enable customization within scripts for inbound and outbound interactions.
How to get the current time during ACW in the script | Genesys Cloud …
25 apr. 2025 · To confirm the accuracy of the information and enhance security, it is important for the external application side to verify that the "current time recognized by the external …
Schedule a callback in a script (agents) - Genesys Cloud Resource Center
Genesys Cloud enables agents to schedule callbacks directly from scripts up to 30 days in advance by selecting date, time, and time zone.
Genesys Cloud - Developer Community - Genesys
7 aug. 2025 · {{Scripter.Customer Call Start Time}} Please note some problems occuring with that: a) different time zones from the server time. Under some circumstances you will have to …
Add a DateTime variable - Genesys Cloud Resource Center
Genesys Cloud allows adding DateTime variables to task sequences in Update Data actions. Set the value literally or via expression to build date/time strings compliant with XML standard like …
Change UTC time in an Agent Script | Legacy Dev Forum Posts
5 jun. 2025 · Andrew_Russell1 | 2023-04-14 04:00:28 UTC | #1 Hi There I am using the Date\Time component in an Agent Script and i have assigned this to the variable strMoveDate When i use …
Doorgaan naar inhoud