Start a claim to get your exact deductible and confirm repair eligibility. If you're currently enrolled, when you start a claim you provide the information we need to get you the most accurate …

Get a next-day replacement for your lost, stolen, or damaged AT&T cell phones. Asurion provides extended phone protection for AT&T customers where others don't.

Frequently asked questions How do I start an AT&T phone claim? Will AT&T Protect Advantage cover a repair or replacement device? How do I know whether I’m eligible to enroll in AT&T …

Losing or breaking your phone is extremely frustrating, but getting a replacement shouldn't. Here's how you can file a device replacement claim with Asurion.

Like most insurance programs, we require you pay a deductible when you file a claim. In most cases the deductible is far less than the full retail price you would pay for a new product.

If we send you a replacement, you'll receive it as soon as the next business day! The majority of replacement devices ship the next day from the time your claim is approved.

If the device has accidental damage caused during use, has been lost or stolen, or it has been more than 12 months, you can still replace your device, but you’ll need to start a claim.

Need to upload claim documents? Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it …

Learn more about your coverage, how claims work, or calculate your deductible or service fee.

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