This manual contains technical information on both Enterprise Routing and Network Routing (ISCC in T-Server documentation), which together comprise Universal Routing.

The manual provides comprehensive information on how to configure, manage, and troubleshoot Universal Routing strategies. It also includes a glossary of terms, a troubleshooting guide, and a comprehensive index.

Universal Routing is included in various packages of Inbound, Digital, Self-service, and Outbound solutions of Customer Engagement, and the Platform solution for Business Optimization. …

This supplement provides descriptions of new features introduced in Universal Routing 8.1.4 as part of the Continuous Delivery project. It also contains updates to the Universal Routing 8.1 …

This comprehensive document covers routing strategies, objects, functions, configuration options, and statistics for both voice and non-voice interactions. I'm prepared to answer your …

Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux …

This guide will help you get started with deploying and configuring Universal Routing, an intelligent interaction distribution software for a variety of platforms.

Log Viewer allows you to display Timestamp values using your local time zone, or in UTC format. To do this, use the View > Time Zone Setting menu command to format the Timestamp column …

Log Viewer allows you to display Timestamp values using your local time zone, or in UTC format. Choose Log creator time to display timestamp values using the time zone of the server or …

Each product has its own documentation for online viewing at the Genesys Documentation website or on the Documentation Library DVD, which is available from Genesys upon request.