Customer Satisfaction: Metrics That Matter + How to Improve Them
10:24
Find in video from 08:12Entering Customer Health Score
Customer Satisfaction: Metrics That Matter + How to Improve Them
11.2K viewsMay 19, 2023
YouTubeHubSpot Marketing
How to Create a Customer Health Score With 4 Metrics
4:12
Find in video from 00:28Four Metrics for Customer Health Score
How to Create a Customer Health Score With 4 Metrics
1.6K viewsSep 9, 2024
YouTubeVitally | Customer Success
How Do You Perform Customer Satisfaction Survey Analysis? - Customer Support Coach
2:41
How Do You Perform Customer Satisfaction Survey Analysis? - Cust…
7 views2 months ago
YouTubeCustomer Support Coach
What is CSAT and How to Calculate It ? | IBM
What is CSAT and How to Calculate It ? | IBM
Aug 22, 2024
ibm.com
CSAT, NPS & The Metrics You REALLY Need to Improve Customer Service
2:17
CSAT, NPS & The Metrics You REALLY Need to Improve Customer Service
240 views10 months ago
YouTubeNextiva
What Does Customer Engagement Score Mean In Customer Service? - Customer Support Coach
3:03
What Does Customer Engagement Score Mean In Customer Service? - C…
1 views5 months ago
YouTubeCustomer Support Coach
How to Analyze Customer Satisfaction survey data (CSAT Score) in Excel Pivot Table
25:26
Find in video from 11:07Categorizing Average Score
How to Analyze Customer Satisfaction survey data (CSAT Score) in Excel Pi…
18.4K viewsMay 7, 2023
YouTubeMSurveyPoint
7:44
Boost your call center performance with these metrics
2.6K views5 months ago
YouTubeFoundever Life
4:00
Find in video from 01:04Open Question Reveals the Customer's Main Reason for That Score
What is Net Promoter Score? (NPS)
164.8K viewsJul 24, 2016
YouTubeMacquarie Technology Group
11:47
Customer Service Dashboard in Excel
4.6K views7 months ago
YouTubePK: An Excel Expert
2:44
What Is The CSAT Rating Scale? - Customer Support Coach
4 months ago
YouTubeCustomer Support Coach
3:10
How To Interpret Customer Satisfaction Data Segments?
2 views1 week ago
YouTubeCustomer Support Coach
3:40
How Can I Improve My CSAT Score? - Customer Support Coach
89 views5 months ago
YouTubeCustomer Support Coach
What is a customer effort score? | IBM
Oct 3, 2024
ibm.com
3:15
How to Use the Customer Effort Score (CES) Metric
7.7K viewsOct 9, 2020
YouTubeSurveyMonkey
3:42
How To Analyze Customer Survey Ratings? - The Friendly Statistician
29 views5 months ago
YouTubeThe Friendly Statistician
10:18
Find in video from 0:00Introduction to Customer Types
How to Improve CSAT & NPS Based on Customer Type
108.4K viewsMar 6, 2022
YouTubeKwestyon
4:05
Find in video from 00:02Introduction to Customer Satisfaction
What is Customer Satisfaction? | Definition and How to Measure Custo…
28.7K viewsMar 11, 2021
YouTubeMoment
3:10
What Is A Holistic Scoring Rubric? - Customer Support Coach
5 views5 months ago
YouTubeCustomer Support Coach
20:20
Find in video from 00:02Introduction to Customer Satisfaction Template
Customer Satisfaction Template in PowerPoint | Customer Rating Scale
14.3K viewsMay 10, 2021
YouTubePOWERPOINT UNIVERSITY
2:19
Find in video from 0:00Introduction to Customer Service Dashboard
How to create an Excel Dashboard for Customer Service - Fast & Easy
6.7K viewsMay 22, 2023
YouTubeExcel Bootcamp
What Are Examples Of Customer Satisfaction Goals? - Customer Supp…
7 views6 months ago
YouTubeCustomer Support Coach
3:29
Find in video from 0:00Introduction to Customer Service
What is Customer Service Really & How to Improve Your Customer's Exp…
7.1K viewsAug 16, 2023
YouTubeRon Kaufman
10:13
Find in video from 00:02Introduction to Customer Service
How to give great customer service: The L.A.S.T. method
2.3M viewsOct 1, 2016
YouTubeEnglish with Emma · engVid
9:36
How to Track Customer Satisfaction with Zendesk Analytics (Step-by-Step)
193 views6 months ago
YouTubeStartupWise
2:54
How Is Sentiment Scoring Calculated? - Customer Support Coach
3 months ago
YouTubeCustomer Support Coach
3:56
How To Analyze What Improves Customer CSAT?
2 weeks ago
YouTubeCustomer Support Coach
3:32
How Do You Measure Customer Satisfaction Benchmarks? - Custome…
4 views3 months ago
YouTubeCustomer Support Coach
3:34
How Do You Calculate A Satisfaction Score? - Customer Support Coach
7 views3 months ago
YouTubeCustomer Support Coach
44:03
Find in video from 09:04Aligning Customer Knowledge
Balanced Scorecard Step by Step for Customer Service - Practice - Part 2
8K viewsJan 9, 2019
YouTubeBSC Designer
See more videos
Static thumbnail place holder